Why troubleshooting starts with the setup source
Many connection problems look like application bugs at first. In practice, they may come from setup source mismatch, model provider access, account permissions, quota, proxy settings, or a local port conflict.
This update moves the source check to the front of the troubleshooting path. Do not start by reinstalling or swapping commands. Confirm the download page, platform path, model provider, and configuration notes first.
Information worth recording first
- Exact message: 401, 429, EADDRINUSE, token missing, interrupted reply, or another text.
- Environment: Windows, macOS, Linux, proxy, office network, or security software.
- Setup source: whether it matches the current download page and verifiable notes.
- Model provider: API access, quota, permissions, and request frequency.
- Recent changes: key storage, port, permission, startup method, or configuration file.
What this site updated
The download guide and related troubleshooting notes now share the same logic: narrow the problem with evidence instead of guessing commands.
If you see token, quota, or permission messages, do not paste secrets into public pages and do not retry endlessly. Record the message, model provider, and local configuration before using the troubleshooting guide.
Troubleshooting Update FAQ
Does an OpeClaw login failure always mean the app is broken?
No. Login failures may come from account state, model permissions, network environment, setup source, or local configuration.
Should I retry immediately after HTTP 429?
Repeated retries are usually not helpful. Pause requests and check quota, rate limits, and provider status first.
What should I check for token-related messages?
Start with the setup source, key storage, environment variables, and current project notes. This page does not publish unverified commands.
Start with the troubleshooting notes
Record the exact message and configuration boundary before returning to the download page.
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